DeskBot
An AI support agent you can add in 10 minutes
What we built
DeskBot is an AI support service for businesses such as online stores, clinics, and tutoring schools.
A business uploads its help documents and pastes one line of code into its website. The chat window then answers customers' questions from those documents.
Questions the AI can’t answer go to a human agent. Once the business writes an answer, the AI uses it from then on.
Start by uploading documents
Upload PDF, DOCX, TXT, MD, or CSV files and you get a support agent that answers from them.
One line of code
Paste one line of code into your website. It also works on Korean store builders such as Cafe24 and Imweb, and on WordPress.
Every answer cites its source
Under each answer you see the source document and page number. Customers can check the answer.
Hands off when it doesn’t know
When a customer leaves contact details, the business gets a KakaoTalk (AlimTalk) notification.
Learns from missed answers
Write an answer to an unanswered question and it is applied to support within 1 minute.
Subscription and dashboard
Billing starts after the business is verified. See chats, AI resolution rate, and usage on one screen.
See it screen by screen
The flow from a business signing up for the first time to receiving customer chats. Select a screen to enlarge it.
Text inside the screens is in the original Korean.
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01
Upload documents
Choose the company name and industry, then upload your help documents. You can try the chat right away on the right.
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02
Add it to your site
Choose the domain that will use the chat window and copy the code. A chat button appears at the bottom right of your website.
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03
Answers with sources
A customer asks how to exchange an item. The chat window answers from the help documents and attaches the source document and page number.
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04
Handoff to an agent and learning missed answers
If the documents don’t cover a question, the chat connects to an agent and asks for contact details. The business gets a notification and registers an answer.
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05
Business verification and subscription
Verify the business registration number and choose a plan. The trial period and the number of chats left are shown at the top.
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06
Dashboard
See this month’s chats, the AI resolution rate, agent handoffs, and usage. It also collects the questions it often couldn’t answer.
Need a service like this?
Bring just the idea. From screen design to launch, we build the same way and review by the same standard.